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Published: May 11, 2016

Call Forwarding

 

Call Forwarding-Permits a customer to transfer all incoming calls to another telephone number within the local calling area or on the Long Distance Telecommunications Network, where facilities permit. The Call Forwarding customer is responsible for the payment of charges for each call between his Call Forwarding equipped access line to which the call is being forwarded. The transmission may vary depending on the distance and routing necessary; therefore, transmission may not meet normal Company standards.

 

Three types of Call Forwarding features are available:

1. Call Forward Basic

This feature means your phone can transfer incoming calls to another number of your choice. Call Forwarding is great for the businessperson who wants to catch after-hours business calls at home, or for anyone who doesn’t want to miss an important call. Call the business office for more information.

To Forward Your Calls

  • Lift the receiver and listen for the dial tone.
  • Dial *72.
  • Again, listen for the dial tone.
  • Now, dial the number where you wish your calls forwarded. (Speed calling codes may be used if you also have this feature).
  • When someone answers at the forwarded number, call forwarding is put into effect.

If there’s no answer, or the line is busy, hang up and repeat the previous steps. If you do this within two minutes, you’ll hear two beeps meaning your Call Forwarding feature is in effect.

Once you’ve activated Call Forwarding, the phone will make one short ring each time a call is forwarded. However, you can still make out-going calls from this phone.

If you wish to change the number your calls are being transferred to, just discontinue the first (see below), and redirect your calls using the above steps.

To Discontinue Call Forwarding

  • Lift the receiver and listen for the dial tone.
  • Dial *73.
  • Listen for two beeps. Call Forwarding is now discontinued. 

 

2. Call Forward-Don't Answer

User programmable Call Forward Don’t Answer allows the customer to activate Call Forwarding to forward the call after a specified number of rings.

To Activate This Feature:

  • Press *92
  • Listen for dial tone
  • Dial the number you wish your calls forwarded
  • When someone answers call forwarding is in effect

To Deactivate This Feature:

  • Press *93
  • Listen for confirmation tone 

 

3. Call Forward-Busy

User programmable Call Forward Busy allows the customer to activate Call Forwarding to forward only when the access line is in a busy condition. 

To Activate This Feature:

  • Press *90
  • Listen for dial tone
  • Dial the number where you wish your calls forwarded • When someone answers call forwarding is in effect

To Deactivate This Feature:

  • Press *91
  • Listen for confirmation tone 

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